Shipping policy

Last updated: October 11, 2026

Thank you for shopping at The Little Pup Club! We want your pup’s new favorites to arrive quickly and safely. Here’s everything you need to know about how we ship.

Where we ship

We currently ship to all 50 U.S. states, including Alaska and Hawaii. We do not ship internationally at this time. We can deliver to P.O. boxes and APO/FPO/DPO addresses, although delivery to these addresses may take longer.

Shipping rates

Your shipping cost is shown at checkout before you pay.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding U.S. holidays). Orders placed on weekends or holidays are processed on the next business day.

Delivery time

Once your order ships, standard delivery takes 7–15 business days. Total time from order to delivery is usually 8–18 business days.

Delivery times are estimates and may be longer during peak seasons (Halloween, Black Friday and the holidays) or because of carrier delays, weather or other events outside our control.

Order tracking

As soon as your order ships, you’ll receive an email with your tracking number and a link to follow your package. Please allow 24–48 hours for tracking information to update.

Multiple packages

Items in the same order may ship separately and arrive on different days. You won’t pay extra shipping for this.

Duties and taxes

All prices are in U.S. dollars. Any applicable import duties are included in your order, so you won’t pay any extra fees on delivery. Sales tax, where required, is calculated at checkout.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, email us within 12 hours of placing your order and we’ll do our best to update it before it ships. We can’t be responsible for packages delivered to an incorrect address entered at checkout.

Lost, delayed or damaged packages

• Delayed: If your order hasn’t arrived within 20 business days, contact us and we’ll look into it right away.
• Marked as delivered but not received: Check with neighbors and around your property, and wait 48 hours, since packages are sometimes marked early. Then contact us and we’ll help.
• Damaged: If your item arrives damaged, email us within 7 days of delivery with a photo, and we’ll send a replacement or a refund.

If we can’t ship your order within the time stated above, we’ll let you know by email and give you the option to cancel for a full refund.

Questions?

Our team is happy to help! Email us at support@thelittlepupclub.com and we’ll reply within 1–2 business days.